China, Shanghai-Zhangjiang, Adhesive Technologies

Regional Customer Quality Manager


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.


  • SBU key contact in APAC on Customer Quality topics
  • Oversight of Customer Quality processes: customer score card, customer specifications, customer complaints, customer portals, customer questionnaire, and customer quality contract
  • Driving proper utilization of Global Customer Requirements & Customer satisfaction databases
  • Driving complaint reduction and customer satisfaction improvement initiatives for sites/SBU
  • Acting regional Quality KAM for defined customers. Also supporting Global Quality KAMs with related customers in Europe
  • Trainer & coach in APAC for CQ processes (CCMS, PPAP, GCR dB, CSAT dB) for all departments involved
  • Supporting customer audit preparation and follow up
  • Ensuring general understanding and implementation of customer requirements within Henkel.
  • Back up of the other CQ APAC team members


  • Should have minimum 10 years of experience in Quality
  • Language: English (Fluent)
  • Good communicator, with proficiency working within a global network and matrix organization.
  • Working knowledge of problem-solving techniques (A3, 8D) and automotive industry quality core tools.
  • Working knowledge of automotive industry standards and customer requirements (ISO, TS/IATF, CSRs).
  • Agile and comfortable managing people (not direct reports) and processes a distance
JOB ID: 21012307
Contract & Job type: Full Time, Regular
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