China, Shanghai-Zhangjiang, Adhesive Technologies

Specialist Customer Service Front Office

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you’re up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.

Do you dare to make an impact?


 Job Purpose

  • 为公司内部/外部客户提供优质,满意的服务。
  • 协助主管执行部门工作规范、工作流程及各项管理制度, 优化客户服务流程。
  • 订单准时足量满足。
  • Provide high quality and satisfactory service to internal/external customers.
  • Support Team Lead/Supervisor to implement and optimize standard process and rules.
  • Fulfill orders to meet OTIF. 

Key Dimensions

  • 客户销售订单管理包括需求识别,确认,及跟踪执行。
  • 及时并妥善地处理客户的投诉,提供相关咨询。
  • 协助销售/客户主管提供需要的信息及报告。
  • Identify, confirm and follow up customer orders on time.
  • Handle customer/sales requests properly and promptly.
  • Support Sales/CS leaders to provide necessary info. and reports. 

Principal Accountabilities 工作职责

  • 负责处理客户订单,以及订单的跟踪,送货执行. 保证准时,足量的交付客户订单. 30%
  • 将销售,客户的需求信息及时准确地传递到后勤部门,并推动后勤部门以满足客户需求 20%
  • 与客户和销售沟通订单状况,及时回复客户与销售订单的状况。 15%
  •  协助办理其他相关商务流程事宜,并完成其他临时性工作和协作性工作. 15%
  • 能积极指导部门新同事的工作, 为主管提供并设计并优化客户服务各种流程. 10%


  • Degree 学历 College
  • Working Year 工作年限 1-5 years
  • Language 语言技能 English
  • Level 技能水平 Fluent

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, generation, disability, religion and sexual orientation.

JOB ID: 21026332
Contract & Job type: Full Time, Regular
Contact information for application-related questions: henkel.hr@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.