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China, Shanghai-Zhangjiang, Adhesive Technologies

Customer Service FO APP/APC GCN

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


YOUR ROLE

  • Acts as single point of contact for assigned customer portfolio
  • Ensures all day to day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards
  • Enforces successful execution of Daily Operations Cycle (improved End Customer Service Level performance and faster response to incidences)
  • Maintains and increases customer loyalty, by building relationships
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YOUR SKILLS

  • customer experience
  • customer retention
  • customer satisfaction
  • customer service
  • front office
  • SAP Order Management
  • Service Cloud and contact cent

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, generation, disability, religion and sexual orientation.

JOB ID: 22036010
Contract & Job type: Full Time, Regular
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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