China, Hong Kong, North Point, Henkel Consumer Brands

Assistant Logistic Manager

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Support continuous business growth of Consumer and Professional (C&P) plus Cross Border business by ensuring all customers order are processed and delivered on time in full.
  • Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and
  • Customer Service Support (CSS) team in GBS Shanghai).
  • Creates plans/strategies to improve customer service level and customer experience. and achieve the long-term goal of enhancing sales for the product.
  • Have experience in completing projects independently
  • Have experience to deal with warehouse/logistics daily operation.

  • Key Responsibilities
  • Order Management: Manage sales orders, including approval process, requirements identification, confirmation, and follow-up. Liaise with CSS Team in GBS Shanghai, to ensure orders key in accurately, goods delivered, timely credit and debit note processed.
  • Reviews existing customer handling/satisfaction policies and monitors the current status of the customer care department.
  • Design and implement the most efficient OTC process (e.g. order automation),
  • Take the lead on key projects in CS team
  • Acts an important role to communicate with 3PL partner
  • Meeting participation and involvement (e.g. PPT preparation)
  • Take the lead on Annual stock take task.

  • Individually Tasks (Time in %)
  • Responsible for orders processing, tracking and delivery execution. Ensure on time in full delivery. Communicate order status with customers/sales, and response to them promptly.(20%)
  • Pass sales/customers' requirements to relevant functions and push them to meet customer demands.(20%)
  • Works closed with CS team actively and help supervisors to design and optimize processes.(20%)
  • Lead project implementation(20%)
  • Assists Supervisor to manage/control cost (inventory, 3PL cost) 20%


  • Bachelor's degree
  • Prior customer service, logistics, and cross-border ecommerce experience
  • Project management experience
  • Analytical mind with customer service orientation and strong business acumen,
  • Strong sense of figures on inventory, logistic spending.
  • Advanced Excel skill and presentation skill
  • Fluent in Chinese and English (verbal and written)
  • Regular review with customer or management team with experienced skill on Microsoft Office (PPT, Excel, Word, Outlook etc).
  • Prior working experience in big FMCG /Customer service field
  • Project implementation
  • Able to challenge status quo and improve existing process
  • Professional background on Supply Chain and Project support
  • Fast learner, great team leader with responsibilities

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 23048419
Contract & Job type: Full Time, Regular
Contact information for application-related questions:
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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