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China, Shanghai, Adhesive Technologies

Customer Service Front Office Team Lead

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • Responsible for routine employee management, training and evaluation
  • Solve KA customer complaints and special case handle
  • Responsible for communication and coordination with relevant departments 
  • Guide and monitor team daily work to ensure standard rules' implementation
  • Manage employees' KPI and motivation
  • Assist team building organization
  • Collect customer feedback and analyze customer needs regularly
  • Responsible for data sorting, analysis and filing
  • Complete the weekly/monthly/quarterly/annual work reports 
  • Coach new employees actively and help team manager to design and optimize processes


YOUR SKILLS

  • Bachelor degree or above
  • At least 5 years of related working experience
  • Can deal with respective business with analytical thinking
  • Can analyze the root cause and take appropriate actions
  • Recruit, retain and develop a diverse group of talented people
  • Strive for self-development and set a good sample for others
JOB ID: 190007MV
Contract & Job type: Full Time , Regular
Contact details: henkel.hr@henkel.com

视图:

Henkel’s application process

2:02 Min.

917836