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Customer Service Support Specialist (1 year Project Based)
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About this Position
As a Customer Service Support Specialist, you will play a pivotal role in facilitating seamless order processing and providing exceptional support to both customers and internal teams. This role offers a unique opportunity to drive operational excellence, support business functions with your technical expertise, and actively contribute to the company's mission of delivering top-tier customer service and operational support.
What you´ll do
- Process orders in SAP and Service Cloud for clients via email for accuracy and timely fulfilment
- Provide comprehensive support to Customers and Sales, Commercial, Sales, Customer Service and Supply Chain teams
- Perform administrative support for the process of Customer Service Support and handle Adhesive order entry processes
- Work on tasks as defined by Order to Cash Customer Service Support team where employee is assigned
- Execute daily operations, support business and functions with relevant process / technical expertise
What makes you a good fit
- Bachelor's Degree in any field
- Preferably with at least one (1) year experience in handling SAP and Order Entry Process
- Proficiency in MS Excel is preferred; SAP knowledge in order entry is an advantage
- Must be detail oriented and customer-service oriented; continuous improvement mindset preferred
- Proficiency in English communication skills (verbal & written); Must have project management skills
- Amenable to work on a dayshift schedule (3:00 AM to 12:00 NN), following local country holiday, and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26092755
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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常见问题
我对几个职位都很感兴趣。我能不能同时申请多个职位？
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职位信息用英语写的——我是不是也应该用英语撰写我的申请材料？
对，请用英语。在汉高这样的跨国公司，您要和来自世界各地的同事一起工作，所以汉高官方的工作语言是英语。一般来说，请以职位信息的语言撰写申请材料。
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汉高每个职位都是非常独特的，所以找到合适的候选人对应聘者和汉高来说都至关重要。我们想要确保候选人和汉高相互适合。在整个招聘过程中，我们自始至终都会向应聘者提供反馈。
汉高员工能否在不同业务部和/或不同国家之间调动岗位？
可以。其实在汉高，我们希望我们的员工能享受充分的灵活性和流动性。这样才能让汉高成长为更为强大的跨国企业。我们的“三重二”原则便体现了我们这一理念：员工在职业发展的过程中，可以在两个国家，两个业务单元，调任至少两个职位。我们相信在不同业务单元和部门担当不同的职位对您的个人发展非常有利，也能增强您对汉高这一跨国企业的了解。
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