凭借约150年的强大品牌，我们引领重塑想象，激发美好生活。基于我们创新且可持续的品牌、技术以及全球化团队，我们不仅要关注当代，更要着眼于未来。
汉高在工业和消费领域均处于领先地位：我们的产品组合包括家喻户晓的美发产品、衣物洗涤剂和护理剂以及粘合剂、密封剂和功能性涂层。
Customer Service Analyst
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About this Position
Act as the first point of contact for customers, ensuring excellent service delivery while managing order processes, coordinating with internal stakeholders, and supporting key accounts through efficient use of systems such as SAP. The role also focuses on performance tracking, customer satisfaction, and continuous process improvement.
What you´ll do
- Serve as the primary point of contact for customer needs, ensuring timely and effective resolution of inquiries and requests.
- Deliver excellent customer service, fostering strong relationships and ensuring high levels of customer satisfaction and retention.
- Manage and support key accounts/customers, ensuring consistent service quality and proactive communication.
- Receive and process customer orders in SAP, ensuring accurate entry and timely release to picking and fulfillment operations.
- Act as a key user in SAP, executing system-related actions and supporting order management processes.
- Coordinate communication between customers, business units, and internal operations, ensuring alignment and smooth execution.
- Maintain an up-to-date and detailed knowledge of the company’s products, services, and processes.
- Track and monitor key service performance metrics.
- Generate reports and insights to support decision-making and continuous improvement initiatives.
- Support front-office customer service activities, including systems such as Service Cloud and Contact Center platforms.
What makes you a good fit
- Bachelor’s degree in Industrial Engineering, Business Administration, Finance, or related fields.
- Experience in customer service roles, preferably in structured or corporate environments.
- Experience managing KPIs/indicators related to customer service performance.
- Experience interacting with internal stakeholders and handling end-to-end order management processes.
- Technical Skills:
SAP, Microsoft Office Suite, Excel proficiency required. - English proficiency: Advanced.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26097813
Job Locations: Colombia, Distrito Capital De Bogotá, Bogotá
Contact information for application-related questions: Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
关于汉高
常见问题
我对几个职位都很感兴趣。我能不能同时申请多个职位？
可以——只要在我们的网申系统填写好个人资料即可。完整填写好之后，您就能申请多个职位了。
职位信息用英语写的——我是不是也应该用英语撰写我的申请材料？
对，请用英语。在汉高这样的跨国公司，您要和来自世界各地的同事一起工作，所以汉高官方的工作语言是英语。一般来说，请以职位信息的语言撰写申请材料。
在应聘过程中，我能不能及时收到申请状态的反馈？
汉高每个职位都是非常独特的，所以找到合适的候选人对应聘者和汉高来说都至关重要。我们想要确保候选人和汉高相互适合。在整个招聘过程中，我们自始至终都会向应聘者提供反馈。
汉高员工能否在不同业务部和/或不同国家之间调动岗位？
可以。其实在汉高，我们希望我们的员工能享受充分的灵活性和流动性。这样才能让汉高成长为更为强大的跨国企业。我们的“三重二”原则便体现了我们这一理念：员工在职业发展的过程中，可以在两个国家，两个业务单元，调任至少两个职位。我们相信在不同业务单元和部门担当不同的职位对您的个人发展非常有利，也能增强您对汉高这一跨国企业的了解。
点击这里进一步了解我们的培训项目。
如果我对申请流程有疑问该联系谁？
我们的招聘团队会帮您解决所有的申请问题。点击这里联系我们的招聘团队。