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Customer Excellence Specialist (Deductions)
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About this Position
As a Customer Excellence Specialist focusing on deductions, your primary goal is to ensure the integrity of our financial transactions by thoroughly reviewing and assessing customer deductions and chargebacks. Your expertise will help investigate cases, prepare credit notes, and facilitate effective communication with internal teams such as Sales, Brokers, and GBS+ to resolve disputes efficiently. You will collaborate with a dedicated team committed to continuous improvement, working together to streamline our deduction resolution process. In this dynamic environment, you’ll have the opportunity to take on additional operational tasks, such as reporting and escalations, ensuring that all activities align with our overall mission to deliver exceptional service. Join us in making a direct impact on our organization's success while enjoying a supportive and collaborative team atmosphere.
What you´ll do
- Review and assess customer deductions and chargebacks to evaluate case validity
- Communicate with internal teams (Sales, Broker or local and GBS+ teams) to review documentation and resolve dispute case
- Create and release credit notes with accuracy and within established timelines
- Accurately document resolution steps and outcomes in the deduction tracking systems and tools
- Ensure compliance with company policies and audit requirements
- Collaborate on continuous improvement initiatives to streamline the deduction resolution process
- Provide operational and/or ad hoc tasks support such as reporting, escalation and other relevant activities
What makes you a good fit
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field
- With at least one (1) year of experience in accounts receivable, deduction management, or related financial role
- Strong analytical and problem-solving skills with keen attention to detail, complemented by excellent time management and organizational abilities
- Intermediate MS Office skills are required while experience with SAP, Macro, Power BI is an advantage
- Excellent English verbal and written communication skills
- Fresh graduates are welcome to apply
- Amenable to work on a mid-shift schedule (4:00 PM to 1:00 AM), and report on a hybrid work set-up in Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26091813
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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